Privacy Policy

1. Who We Are

Legal Business Name: Arlington Animal Clinic

Privacy Contact:
Dr. Cole
Email: ccole@arlingtonanimalclinic.net

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact Dr. Cole using the email above.

2. Information We Collect

We may collect the following types of information through our website and digital tools:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Pet information (such as name, species, breed, age)
  • Appointment requests and service inquiries
  • Payment-related information (processed securely by third parties)

Communications

  • Information submitted through online forms
  • Emails, text messages, and phone communications
  • Appointment confirmations, reminders, and follow-up messages

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data through cookies or similar technologies

3. How We Use Your Information

We use collected information to:

  • Schedule and manage appointments
  • Create and maintain client, patient, and medical records
  • Communicate about your pet’s care and services
  • Send appointment reminders and confirmations
  • Process payments securely
  • Provide customer service and support
  • Send marketing and educational communications (with opt-out options)
  • Improve our website, services, and client experience

Clients may opt out of non-essential communications at any time.

4. Marketing Communications

Marketing and outreach communications may be sent via:

  • Email
  • Text message
  • Phone calls

These communications are managed through Covetrus Pulse. You may opt out of marketing messages at any time by following the instructions provided in the communication or by contacting us directly. Opting out of marketing messages does not affect essential medical or service-related communications.

5. Third-Party Services and Tools

We use trusted third-party vendors to operate our practice, including:

  • Covetrus Pulse – Practice management and medical records, client communication, reminders, and online booking
  • Stripe (via Covetrus Pulse) – Secure credit card payment processing
  • PetDesk – Integrated phone and communication system

These vendors may process information on our behalf and are required to maintain appropriate privacy and security safeguards.

6. Data Storage and Security

Client and patient information is stored securely in cloud-based systems provided by reputable vendors. We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure.

While no data system is completely secure, we work with vendors that follow industry-standard security practices.

7. Data Retention

  • Information submitted through online forms is used to create client and patient accounts.
  • Accounts remain active unless a client requests inactivation or seeks veterinary care elsewhere.
  • Emails containing client forms or related information may be retained in our secure email system (such as Gmail) for operational, medical, and legal recordkeeping purposes.

We retain information for as long as reasonably necessary to provide care, comply with legal obligations, resolve disputes, and enforce our policies. Clients may contact us to request account inactivation or discuss retention concerns.

8. Sharing of Information

We do not sell personal information.

We may share information:

  • With third-party service providers necessary to operate our practice
  • To comply with legal, regulatory, or professional obligations
  • To protect the rights, safety, or property of Arlington Animal Clinic, our clients, or others

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance functionality and analyze website usage. You may disable cookies through your browser settings, though some website features may not function properly.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the website.

11. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request account inactivation or deletion (subject to medical and legal requirements)
  • Opt out of marketing communications

Requests can be submitted by contacting Dr. Cole at ccole@arlingtonanimalclinic.net.

12. Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

For privacy-related questions or concerns, please contact:

Dr. Cole
Arlington Animal Clinic
Email: ccole@arlingtonanimalclinic.net