Arlington Animal Clinic and COVID-19: What We’re Doing To Keep Our Staff and Pet Parents Safe

by | Mar 21, 2020 | Clinic News

In response to the coronavirus outbreak, Arlington Animal CLINIc is taking additional precautionary measures to keep our teams safe and healthy so they can continue to provide essential patient care.

WHAT IS A CURBSIDE APPOINTMENT?

In order to keep our clients and team safe, we have transitioned to curb-side drop-off for scheduled appointments. We ask that you please wait in your vehicle while your pet is seen. Prior to your appointment, we will email you any necessary forms to be completed online.

TEXT OR CALL US WHEN YOU ARRIVE TO CHECK-IN

Text or call when you arrive. A team member will call you to obtain pertinent information about your pet and then come out to escort your pet inside one of our two buildings.

YOUR PET’S DOCTOR WILL EXAM YOUR PET

While you wait from the safety of your car, your pet’s doctor will perform a thorough physical examination on your pet and then call you to discuss his or her findings, as well as make any diagnostic and treatment recommendations. We will then email you a treatment plan that you can approve from your smart phone.

WE’LL CHECK YOU OUT FROM YOUR CAR

Once you have approved your pet’s treatment plan, we will provide your pet with the necessary care, just like we would during any other visit. Once the visit is complete, we will call you to go over the invoice and collect payment. We will also email you an invoice of your visit for your personal records.

WE WILL BRING YOUR PET BACK TO YOU

Once we have finished with your pet’s visit and have checked you out over the phone, we will escort your pet back to your car. We will also hand-deliver any prescription medication to go home at this time. As always, please don’t hesitate to contact us if you have any questions regarding your visit!

ANY QUESTIONS OR ACCOMODATIONS?

We thank you for your patience as we navigate through these necessary changes. If you require special accomodations or have any additional questions or concerns, please call us at 781-646-0758 or send an email to [email protected]. We are here to help!